Cases

By Wendy, Tianying Used Bus Sales Team

My Unforgettable Week with a Repeat Customer

Let me tell you about the most exciting two weeks of my sales career. On May 21st, I sold a Yutong used bus ZK6110 to a transportation company owner from Senegal. Then, just thirteen days later on June 3rd, he came back and bought another one!

This isn’t just another sales story – it’s proof that when you treat customers right, they keep coming back. Here’s exactly how it happened.

The First Deal: May 21^st

I remember the first WhatsApp message clearly. Mr. Diallo (not his real name – privacy matters!) needed a sturdy 50-seater bus for his Dakar-to-Bamako route. After three video calls where I showed him around our Zhengzhou yard, he zeroed in on a white 2015 Yutong ZK6110.

What made this bus special?

• Came from a Fuyang tour company that maintained it like new
• Only 320,000 km on the odometer (low for an 8-year-old coach)
• Freshly serviced with new brake pads and tires

I’ll never forget how Mr. Diallo kept asking, “Wendy, are you sure the engine isn’t burning oil?” So I did something unusual – I recorded a 10-minute cold start video at 6 AM when the engine was completely cold. That sealed the deal.

The Surprise Return: June 3^rd

Two weeks after shipping the first bus, my WhatsApp rings at 9:15 PM. It’s Mr. Diallo – his cousin saw the bus and wanted one too, but newer.

Luckily, we’d just taken in a 2017 ZK6110 from Hebi with:

• 240,000 km
• Leather seats still in perfect condition
• Original service stamps from Yutong’s Henan dealer

This time, the negotiation was easier. We video-called while I walked through the bus, even showing him how the gearbox shifted smoothly. He wired the deposit that same night.

What Made These Deals Work?

• The Truth – Even When It Hurts
  When I showed the 2015 bus, I pointed out every scratch. For the 2017 model, I mentioned the slight wear on the driver’s seat. Customers remember honesty.
• We Speak Their Language
  Not just French/English – but understanding African road conditions. I recommended upgrading the suspension on both buses, which Mr. Diallo appreciated.
• Stock You Can Touch
  Unlike brokers, we own every bus in our yard. When a client asks, “Can you send more photos of the alternator?” – I can walk over and take them immediately.

A Tip for Buyers

When opting for 2nd-hand buses, always ask for:

• Cold start videos (shows real engine condition)
• Close-ups of the odometer with today’s newspaper
• Photos of the undercarriage in daylight

Final Thought

Some salespeople chase new clients constantly. I’ve found that taking care of one good customer often leads to more business than hunting for a hundred new leads.

To fellow salespeople: The extra hour you spend answering questions today might mean two sales next month.

To buyers: When a seller shows you flaws without being asked, that’s who you want to do business with.

Want to see our current Yutong used buses available in stock? Visit our yard in Zhengzhou or video-call us on WhatsApp at +86 189 3713 2324 anytime. I’ll show you every bus – the good and the bad – with no pressure.